| ND SatCom's support organisation offers comprehensive on-site or in-factory problem resolution for the smooth running of your satellite communication and control systems. Our Field Service and Repair and Return Service packages ensure that you maintain the levels of productivity needed in an increasingly competitive business environment. |
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| Supported by our Help-Desk, our Field Service Unit consists of a 24-hour year-round support network providing service engineers and a spare-parts depot fully equipped according to your specific requirements. |
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| ND SatCom's Field Service offers the following substantial benefits: |
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Field Service technicians on call around the clock, 365 days a year |
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Drive-in maintenance facilities for SNG operators |
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Guaranteed response times, as required for minimum system down-time |
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Scheduled preventative maintenance programs |
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Full-coverage spares concept |
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Comprehensively trained experts |
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The support and knowledge of our partners - for your benefit |
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| ND SatCom covers on-site service and preventative maintenance for all elements of your system, including our own products and those manufactured by our OEM partners. |
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| ND SatCom Technical Assistance and Support (TAS) offers a variety of packages for technical questions you may have about your system. |
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| The reliability of modern systems improves by the day. Like our OEM partners we're absolutely committed to quality. But there is always the possibility that your equipment may need to be returned for repairs. We complete all repair work in our Repair Center in Friedrichshafen, Germany or through ND SatCom trained expert partners in your region. Our Repair and Return service covers ND SatCom's own products, as well as those of our OEM partners. |
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Depending on your needs, you may choose your level of Repair and Return service, from a standard unit repair turnaround to a fast one-day exchange service.
We help you by: |
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Repairing defective components in and out of warranty |
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Maintaining all repair costs at competitive market levels |
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Tracking component history with our service management system |
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Reducing your need to stock spares through fast turnaround |
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| Visit our Repair & Return Center to enter a RMA Request for problems with ND SatCom products. |
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