Customer Service & Support

Delivering exceptional customer service and support is paramount to building lasting relationships, fostering customer loyalty, and ensuring overall satisfaction with our products and services.

Your Benefits:

  • More than 30 years satellite communications know-how
  • IT expertise
  • Experience in small- to large-scale projects
  • Service Level Agreements program
  • 24/7 global support
Customer and service support

Technical Assistance and SUPPORT Center

Support via Web / Email

For any support request, please use our Online Service / RMA Request form.

Support via Telephone

You may also contact us at +49 7545 939 7400 for any support request.

Customers with a Service or Partner Level Agreement have access to ND SatCom's 24-hour hotline.

Care Services (Support)

Our customers are concerned about achieving the best possible quality and performance from their networks or products and want to provide their users with maximum availability of services and applications. To this end, ND SatCom’s care services support these objectives by helping our customers maintain the availability and performance of their networks end-to-end. These services range from answering technical queries to providing emergency 24/7 support and hardware repairs.

Consulting, Engineering and Installation Services

ND SatCom professional services can plan, build, transfer and maintain satellite-based communication systems with a full range of options and tailored support. We fit your precise needs into all phases of the project - from initial design and consulting to the commissioning of a new system. By choosing the superior performance and reliability of ND SatCom, we help you quickly move from conception to implementation in the most cost-effective manner.